Privacy Policy

Welcome to House Clearance Lee. We are committed to protecting your personal information and your right to privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you engage with our services.

1. Information We Collect

We collect personal information that you voluntarily provide to us when you use our services. The types of information we collect include:

Personal Identification Information: Name, email address, phone number, and postal address.
Transactional Information: Details about services you request and payment information.
Technical Data: IP address, browser type, and operating system information.
Usage Data: Information about how you use our website and services.

1.1 Information Provided by You

When you contact us for house clearance services, you may provide personal details such as your name, address, phone number, and email. This information is essential for us to provide and manage your service effectively.

1.2 Information Automatically Collected

We automatically collect certain information when you visit our website, including your IP address, browser type, and access times. This helps us improve our website and service delivery.

2. How We Use Your Information

We use the collected information for various purposes:

Service Delivery: To provide, operate, and maintain our services.
Communication: To communicate with you about updates, promotions, and other relevant information.
Improvement: To understand how our services are used and to improve them.
Security: To protect against fraudulent activities and ensure the security of our services.

3. Legal Basis for Processing

We process your personal information based on the following legal grounds:

Consent: You have given clear consent for us to process your personal data for specific purposes.
Contractual Necessity: Processing is necessary for fulfilling our contractual obligations to you.
Legal Obligations: We may process your data to comply with legal requirements.

4. Sharing Your Information

We do not sell or rent your personal information to third parties. However, we may share your information in the following circumstances:

Service Providers: Trusted third-party vendors who assist us in operating our services.
Legal Requirements: When required by law or to protect our rights.
Business Transfers: In the event of a merger, acquisition, or asset sale.

4.1 Third-Party Service Providers

Our service providers have access to your personal information to perform tasks on our behalf and are obligated not to disclose or use it for any other purpose.

5. Data Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include encryption, access controls, and secure storage solutions.

5.1 Data Breach Procedures

In the unlikely event of a data breach, we will promptly notify affected individuals and relevant authorities in accordance with applicable laws.

6. Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy unless a longer retention period is required by law.

6.1 Criteria for Retention

We determine the retention period based on factors such as the nature of the data, the purpose of processing, and legal obligations.

7. Your Rights

You have the following rights regarding your personal information:

Access: Request a copy of the personal data we hold about you.
Rectification: Request correction of inaccurate or incomplete data.
Erasure: Request deletion of your personal data under certain conditions.
Restriction of Processing: Request the limitation of our processing of your data.
Data Portability: Receive your data in a structured, commonly used format.
Objection: Object to our processing of your data in certain situations.

7.1 Exercising Your Rights

To exercise any of these rights, please contact us using the provided channels. We will respond to your request within the legally required timeframe.

8. Children's Privacy

Our services are not directed to individuals under the age of 16. We do not knowingly collect personal information from children. If we become aware that a child has provided us with personal data, we will take steps to delete such information.

8.1 Parental Consent

If you are a parent or guardian and believe that your child has provided us with personal information without your consent, please contact us to take appropriate actions.

9. International Data Transfers

Your information may be transferred to and maintained on servers located outside your country of residence. We ensure that such transfers comply with data protection laws and that your information is handled securely.

9.1 Safeguards

We implement appropriate safeguards, such as standard contractual clauses, to protect your data during international transfers.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new policy on our website. You are advised to review this Privacy Policy periodically for any changes.

10.1 Effective Date

This Privacy Policy is effective as of the date of publication and supersedes any previous versions.

11. Governing Law

This Privacy Policy is governed by and construed in accordance with the laws of the jurisdiction in which House Clearance Lee operates, without regard to its conflict of law principles.

11.1 Dispute Resolution

Any disputes arising from this Privacy Policy shall be resolved through mediation or arbitration in accordance with applicable laws.

12. Changes to Your Personal Information

If there are changes to the personal information we hold about you, please let us know so we can update our records accordingly.

12.1 Updating Information

You can update your personal information by contacting us through the appropriate channels provided.

13. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices or the content of such websites. We encourage you to review the privacy policies of any third-party sites you visit.

13.1 External Websites

When you leave our website to visit another site, we recommend that you consult the privacy policies applicable to that site.

14. Consent

By using our services, you consent to the collection and use of your personal information as described in this Privacy Policy.

14.1 Withdrawing Consent

You have the right to withdraw your consent at any time. However, this will not affect the lawfulness of processing based on consent before its withdrawal.

15. Feedback

We welcome your feedback regarding this Privacy Policy. If you have any questions or concerns, please feel free to reach out to us.

15.1 Suggestions

Your suggestions are valuable to us and help us improve our services and privacy practices.